Cancellation and Refund Policy

1. Introduction

At Bookstay.in, we are committed to providing exceptional service and support. This Cancellation and Refund Policy outlines the terms and conditions governing cancellations and refunds for our hotel booking payment gateway service and subscription plans.

2. Subscription Plans

Our service operates on a subscription basis, providing you with access to our hotel booking payment gateway. The following terms apply to all subscription plans:

a. Subscription Cancellation

• Annual Subscriptions: You can cancel your annual subscription at any time. Cancellation will take effect at the end of the current annual billing cycle. No partial refunds will be issued for the remaining period of the subscription.

b. How to Cancel

To cancel your subscription, please log into your account and follow the cancellation instructions provided in the account settings. Alternatively, you can contact our customer support team at info[at]bookstay.in for assistance.

3. Refund Policy

Our refund policy is designed to ensure customer satisfaction while also protecting the integrity of our services. The following terms apply:

a. Refund Eligibility

• Annual Subscriptions: Refunds for annual subscriptions will only be issued if the cancellation request is received within 14 days of the initial subscription date.

b. Non-Refundable Fees

• Setup Fees: Any setup fees associated with your subscription are non-refundable.
• Transaction Fees: Transaction fees incurred through the payment gateway service are non-refundable.

4. Hotel Booking Payments

Our platform facilitates hotel bookings and processes payments on behalf of hotels. The following terms apply to hotel booking payments:

a. Booking Cancellation

Each hotel may have its own cancellation policy. Please review the hotel's cancellation policy before making a booking. Bookstay.in is not responsible for cancellations made by the hotel.

b. Refunds for Hotel Bookings

Refunds for hotel bookings are subject to the hotel's cancellation policy. If you are eligible for a refund, the hotel will process the refund through our payment gateway, and the funds will be returned to your original payment method.

5. Processing Refunds

Refunds will be processed within 10 business days from the date of approval. The time it takes for the refunded amount to appear in your account may vary depending on your bank or payment provider.

6. Changes to this Policy

Bookstay.in reserves the right to modify this Cancellation and Refund Policy at any time. Any changes will be posted on this page, and the date of the latest update will be indicated at the top of the page.

Thank you for choosing Bookstay.in. We value your business and are dedicated to providing you with the best service possible.